Refund and Returns Policy

1. General Policy

At Questful, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original condition.
• Returned in the original packaging, including any accessories, manuals, and tags.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Digital downloads and software licenses.
• Sale or clearance items, unless required by law.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping method and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the purchase price of the returned item(s) minus any original shipping charges, unless the return is due to a defect or our error, in which case shipping charges will also be refunded.

4.3. Partial Refunds

In cases where items are returned damaged, missing parts, or not in their original condition, we reserve the right to issue a partial refund.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the return package.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Questful,